If you are not entirely satisfied with your purchase, we’re here to help.
We offer a 30 day money back guarantee. Merchandise must be returned in sellable condition, and you must contact us for a Return Authorization within 30 days of receipt. After receiving a Return Authorization, you will have 15 days to return the item back to us. Failure to obtain an RA Number before returning your item(s) will cause additional cost and delay if return is approved.
To return an item just send us an email or give us a call during our office hours. We will give the Return Authorization as well as additional instruction on the best way to expedite your return.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. A 15% restocking fee maybe added pending reason for return.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
We will process your refund within 3 business days after item is fully inspected, but funds may take longer to appear in your account based on your credit/ Debit card issuers’ policies.
MackMo Products only ships to the contiguous 48 states, Alaska and Hawaii. Orders with shipping or billing addresses outside of the 50 states will be cancelled. Orders are normally shipped within 3 business days via USPS or UPS unless item is not in stock and is back-ordered.
You will be responsible for paying for your own shipping costs for returning your item. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Contact us, If you have any questions on how to return your item to us.